Last updated: January 15, 2025
Welcome to Bulkly. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use the Bulkly application.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, and your Shopify store information
- Business Information: Store name, warehouse address, business contact details
- Shipping Information: Order data, customer shipping addresses, package details
- Payment Information: Payment methods and subscription transaction history
1.2 Automatically Collected Information
- Technical Data: IP address, browser type, operating system, and device used
- Usage Data: Pages visited, access times, and interactions with the application
- Cookies: We use cookies to enhance user experience
1.3 Information from Third Parties
- Shopify: Store data, products, orders, and customers through Shopify API
- Couriers: Shipment status and tracking information from courier services
2. How We Use Your Information
We use the collected information to:
- Provide and manage Bulkly services
- Process and track shipments
- Automatically calculate shipping rates
- Generate and print shipping labels
- Send notifications related to shipments and services
- Provide customer support
- Improve and optimize our services
- Process subscription payments
- Comply with legal obligations
- Prevent fraud and abuse
3. Information Sharing
We may share your information with:
3.1 Service Providers
- Couriers: Shipping information to process and track packages
- Payment Processors: Payment information to process transactions
- Cloud Hosting: Infrastructure providers to store data
- Analytics Services: To understand usage and improve services
3.2 Legal Obligations
We may disclose information if required by law or to protect our rights and safety, our users, or others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of such business transaction.
4. Data Security
We implement appropriate security measures to protect your information:
- Data encryption using SSL/TLS for data transmission
- AES-256 encryption for stored sensitive data
- Strict access controls and multi-factor authentication
- Regular security audits and system monitoring
- Regular data backups
- Security training for employees
5. Data Retention
We retain your information for as long as:
- Your account is active
- Necessary to provide services
- Required by applicable law or regulations
- 30 days after account deletion (for recovery purposes)
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Restriction: Restrict the processing of your data
- Objection: Object to the processing of your data for certain purposes
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, please contact us at bulkly@mnbpps.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Store your preferences and settings
- Understand how you use our services
- Enhance security
- Provide personalized features
You can control cookies through your browser settings. However, disabling cookies may affect service functionality.
8. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that your child has provided us with personal information, please contact us for deletion.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new policy on our website
- Sending email notifications to your registered email address
- Displaying notifications in the application dashboard
10. International Data Transfers
Your data may be transferred and stored on servers located outside Indonesia. We ensure that such transfers comply with applicable data protection laws and use appropriate transfer mechanisms.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Support: Bulkly@mnbapps.com
- Address: Bandung, Indonesia
